Enterprise Regulation Control Management

The Challenge

As a large financial services entity, Bank of America is subject to myriad State and Federal statutes and other regulations. Needless to say, this creates large amounts of risk for the corporation as a whole. With this risk potential in mind, there was an organizational push to digitize it’s manual processes for tracking and responding to regulatory changes and for the controls established in response to those regulations.

The Solution

As UX Lead on this project, it was my responsibility to work with enterprise subject matter experts in Operational Risk and Technology to develop the Enterprise Regulation Control Management system. Over the course of several months and various iterations, I worked directly with those individuals to establish the interaction design patterns, interface design, and workflows for this internal regulation control management software. The result of this effort was a homegrown software platform built by Bank of America for use by its corporate employees.